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Frequently asked questions

1.  Who is Ealing CCG?

CCG stands for ‘clinical commissioning group’.  Under the Health and Social Care Act 2012, CCGs have statutory responsibility for planning, designing and commissioning local NHS services, including hospital care, community health services, mental health services and learning disabilities services.  All CCGs have a duty to improve the quality of the health services they commission, reduce health inequalities, involve patients and the public, and enable patient choice. 

From 1 April 2013 every area established its own CCG, made up of local GPs and other clinicians.  For more information on Ealing CCG, please visit the About us page.

To find out more about the Health and Social Care Act 2012, please visit the Department of Health website at http://www.dh.gov.uk/health/2012/06/act-explained

2.  Who are the members of Ealing CCG?

Ealing CCG is a membership organisation of the 79 GP practices in the borough. 

To find out more about the members of Ealing CCG’s Governing Board, please visit the governing body page in the About Us section of the website.

 3.  How does Ealing CCG make decisions about local health services?

Decisions are made by the Ealing CCG Governing Board with reference to a wide range of information, including local population demographics, community needs, prevalent health conditions in the borough, patient experiences, public feedback, and available resources.  Governing Board meeting agendas, minutes and dates are posted on this website and you can submit questions to be raised at the meeting in relation to specific agenda items. 

To find out more, please visit the governing body meetings page of the website.

4.  How can I find my nearest hospital / GP / dentist / pharmacy / health service? 

You can locate a wide range of health services in your area through the NHS Choices website.

5.  How can I find out about local social care services in Ealing?

You can find out more about local social care services on the Ealing Council website.

6.  How can I find out about local voluntary and community organisations?  How can my local community get involved?

There are over 800 local voluntary and community organisations in Ealing, providing a huge range of services, as well as opportunities to volunteer. 

If you would like to find out more about volunteering, donating and getting involved, please click here.

Ealing Community Network has a membership of 470 local community organisations and helps these groups to have a voice.  To find out more, please click here.   

Ealing Community and Voluntary Service is an umbrella organisation providing support to the local voluntary sector.  To find our more, please visit their website.

7.  As a local resident in Ealing, how can I engage with Ealing CCG?  As a patient, how can my experiences help to shape future health services?

There are a numbers of ways to engage with the CCG: 

Most GP practices have local patient participation groups, so please contact your local GP to find out more.  Ealing CCG is developing formal links with all the patient participation groups in the borough, so these groups will help shape the commissioning, planning and design of future health services. 

Healthwatch Ealing  Healthwatch Ealing is the local independent consumer champion for the public to promote better health outcomes for all in health and social care.

In addition, there are a number of community networks giving a voice to local people in different parts of the borough, so there are many opportunities to get involved through them:

Ealing Community Network

Southall Community Alliance

Acton Community Forum

Grand Union Village Community Development Trust (covering Greenford, Northolt and Perivale)

Finally, Ealing CCG is committed to holding public events and to attending local community forums and neighbourhood events.  Future opportunities to meet and feed back to us will be posted on this website, so please watch this space!

 8.  How can I make a complaint about health services in Ealing?

 From 1 April 2013 you can contact the National Commissioning Board on 0300 311 2233 or nhscommissioningboard@hscic.gov.uk for information on finding a local health service or help in sorting out a problem about a local health service.

Information on how to make a complaint about an NHS service is also on our website.

 9.  What will happen to Ealing Hospital in the future?

Future developments and changes at EalingHospital will be implemented as part of a vision for healthcare across the eight boroughs in northwest London (Ealing, Brent, Harrow, Hillingdon, Hounslow, Hammersmith and Fulham, Kensington and Chelsea, and Westminster).  Following a detailed consultation in 2012, the Joint Committee of Primary Care Trusts approved a five-year programme of service changes and improvements called “Shaping a Healthier Future”.

To find out more, please visit the Shaping a Healthier Future website, which sets out the vision for the future – www.healthiernorthwestlondon.nhs.uk – or contact the Shaping a Healthier Future team on 0800 881 5209 or at consultation@nw.london.nhs.uk

10.  How will community health services in Ealing change and develop in the future?

Ealing CCG has developed a three-year plan, ’Better Care, Closer to Home’, setting out our strategy for co-ordinated, high quality healthcare out of hospital.  The intention is to increase joint working between GPs, community and social care services, hospitals and consultants.  Patients will have easier access to primary care services will be delivered closer to home in the community, rather than in hospitals.  Patients with long term conditions will receive care packages that are better co-ordinated across the different services they need, and there will be more support for patients being discharged from hospitals. 

To find out more, please see our Out of Hospital Strategy in the publications section.